Shipping policy
What are Osage River's shipping rates and policies?
Please reference our shipping rates and policies here.
Does Osage Riveroffer free shipping?
Yes, OsageRiverGear.com offers free shipping on orders over $75 shipped Standard Ground to the contiguous 48 states. Any order under $75 costs only $9.95 to be shipped Standard Ground to the contiguous 48 states.
Does Osage River ship to P.O. Boxes?
Yes, we do ship to P.O. Boxes. However, only orders less than 2 pounds and under $100 can be delivered via PO Box.
When can I expect delivery of my Osage River order?
Please reference our estimated shipping times
Are all items shipped via the same method?
In most cases, you will be able to select Free Shipping. Freight items are shipped through various freight companies depending on where the order is being shipped.
How do I get my tracking number?
When package tracking information is available, you will find it in two places:
- Your shipping confirmation email.
- Your order history (if you have an account).
- If you checked out as a guest, you can check your order status
How can I track my order?
You can track your order online via the shipping carrier associated with your order.
Does Osage River ship internationally?
Shipping charges for international orders are calculated at checkout.
These charges are for shipping only.
In addition to shipping charges, you may incur other import duties or taxes. These duties and/or taxes vary from country to country and are the sole responsibility of the customer.
Does Osage River ship to APO or FPO addresses?
Yes, Osage River does ship to APO or FPO addresses.
Why was my order sent in multiple packages?
Osage River may decide to package your items separately due to weight or size concerns. The most common reason why multiple boxes are used for a single order is that Osage River Gear has multiple warehouse locations. If items are stocked in different warehouses they cannot be boxed together.
What do I do if my products arrive damaged?
Please contact us to request a RMA (Return Merchandise Authorization). Please specify how the products are damaged so that an Osage River representative can start a damage claim with the shipping company and ship a new product to you. You can also contact customer service at 855.335.7939 or support@osagerivergear.com.
Still Need Help?
If you have any questions that we have not answered in this FAQ, please do not hesitate to contact us and we would be happy to assist you.
