At Osage River Gear, we take extraordinary steps to ensure our merchandise arrives at its final destination in excellent condition. Our order packers are thoroughly trained in the most up-to-date packing techniques available. However, once a shipment leaves our facility, there are many outside influences beyond our control that can result in damaged merchandise. Therefore, we ask that you check your order thoroughly for any potential breakage. This recommendation applies to both our wholesale dealers and retail consumers, as returns can only be processed through the store from which a purchase was made. We thank you for your patronage and hope that you’ll find our merchandise far exceeds your expectations.
 
In order to complete a return, please contact us. Any order canceled after processing is subject to a 20% restocking fee.

 

Lost/Damaged Items

Retail customers will have 10 days after package delivery date to make claims for issues related to lost packages or damaged items.

Dealers have 15 days from package delivery date to file a claim for shortages or damages. Please provide pictures of the damaged items so that we can process your request as quickly as possible.