Osage River Gear Warranty Information
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ONE YEAR LIMITED WARRANTY
WHAT IS COVERED?
Osage River warrants to the original purchaser that its products are free from defects in material and workmanship, for the term described, except as qualified below. The life of the product is determined from the date of purchase until such time as the product is no longer serviceable due to normal wear and tear.
WHAT IS NOT COVERED?
Osage River shall not be responsible for the natural breakdown of materials that occurs inevitably with extended use (e.g., Ultra Violet (UV) light damage on tents, exhausted zippers), or defects caused by accident, abuse, alteration, misuse or improper care.
THERE ARE NO OTHER EXPRESS WARRANTIES BEYOND THE TERMS OF THIS LIMITED WARRANTY. IN NO EVENT SHALL OSAGE RIVER BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
WHAT OSAGE RIVER WILL DO
If after inspection we find that a product failed due to a manufacturing or material defect, we will repair or replace the product, at our option, without merchandise charge. You will be responsible for shipping fees related to the inspection, repair, or replacement of a product. For international warranty claims outside of the United States of America, shipping and duty fees are also your responsibility.
HOW TO OBTAIN WARRANTY SERVICE
Return the product, freight prepaid, to the Osage River Dealer from whom it was purchased; or, contact Osage River's Customer Satisfaction Department for return authorization: (855)335-7939 or by email at firstname.lastname@example.org. Collect shipments or shipments without return authorization cannot be accepted. The product registration card packaged with our product need not be returned for the warranty to be effective and for you to receive warranty service.